Returns & Order Guarantee

Every 9 Art Prints order is made individually for you. We print and, where selected, frame each artwork specifically for your order rather than pulling it from pre-made stock.

We also stand behind every piece we send.

If your artwork arrives damaged, defective, or incorrect, we will make it right at no cost to you.

Our Order Guarantee

If there is a problem with your order, we will take care of it.

You are covered if your artwork arrives:

• Damaged in transit
• Defective
• Incorrectly produced
• Different from what you ordered

Depending on the issue, we may arrange a replacement print, replacement framed artwork, reprint, or refund where appropriate.

Approved replacements are provided at no cost to you.

Made Individually for Your Order

Every framed and unframed print is produced specifically for the customer who ordered it.

This means your artwork is not taken from pre-made inventory. It is printed, finished, and where applicable framed for your selected artwork, size, and finish.

Because of that made-to-order process, we are generally unable to accept returns or exchanges for preference-based reasons once an order has been produced.

This includes situations such as:

• Changing your mind
• Selecting the wrong size
• Deciding the artwork does not suit your room or decor
• Preferring a different frame or finish
• Colour or appearance preferences
• No longer wanting the artwork after production

We recommend reviewing your artwork, size, finish, and framing selections carefully before placing your order.

Framed Artwork

Each framed artwork is individually printed, mounted, assembled, and framed for your order.

If it arrives damaged, defective, or incorrect, we will arrange an appropriate replacement or other resolution at no cost to you.

Because framed pieces are custom-produced to your selected artwork, size, and frame, we do not accept change-of-mind returns on framed orders.

Unframed Prints

Unframed prints are also produced individually for each order.

If your print arrives scratched, creased, scuffed, damaged, defective, or incorrect, we will replace it or otherwise resolve the issue at no cost to you.

As with framed artwork, unframed prints are not returnable simply because of a change of mind, size preference, colour preference, or style preference.

If Something Goes Wrong

To help us resolve an issue quickly, please contact:

support@9artprints.com

Please include:

• Your order number
• A brief description of the issue
• Photos of the artwork, if relevant
• Photos of the packaging, if the item was damaged in transit

Please keep the artwork and original packaging until the issue has been resolved, as these may be needed for carrier or production-partner review.

Incorrect Orders

If we send an artwork, size, frame, or finish that differs from what you ordered, we will correct the mistake at no cost to you.

If the product received matches the selections made at checkout, it is not considered an incorrect order simply because a different option is later preferred.

Custom and Special Orders

Custom sizes, personalized artworks, and other special production requests are made specifically for the individual customer.

They are therefore not eligible for preference-based returns or exchanges.

They remain fully covered by our Order Guarantee if they arrive damaged, defective, or incorrect.

Cancellations

If you need to cancel an order, contact us as soon as possible at:

support@9artprints.com

Because production can begin shortly after an order is placed, cancellations are not always possible once printing or framing has started.

Refunds

Where a refund is approved, it will be issued to the original payment method.

Processing times after the refund is issued depend on your bank, card issuer, or payment provider.

Lost or Significantly Delayed Orders

If your order appears to be lost or significantly delayed in transit, contact us and we will investigate with the carrier or production partner.

If an order is confirmed lost, we will arrange an appropriate replacement or other resolution.

Your Consumer Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Our Promise

Made to order. Protected if anything goes wrong.

Every print and frame is individually produced for your order. If your artwork arrives damaged, defective, or incorrect, we'll replace it at no cost to you.

This version is stronger because it frames the policy as protection first, restriction second. The customer first understands: you stand behind the product. Only after that do they learn that made-to-order work is not returnable for preference changes.