Why specify exact paper when competitors don't?

9 Art Prints prioritizes transparency. When businesses name specific papers, they must consistently deliver them, unlike high-volume shops maintaining flexibility through vague descriptions.

What is your return policy?

9 Art Prints offers a 30-day return window. Customers can contact support for satisfactory resolution.

Will colors look exactly the same as on my screen?

Minor color variations are normal online. 9 Art Prints carefully calibrates printing to produce accurate reproductions.

Frequently Asked Questions

Q: What is a giclée print?

A giclée print is a museum-grade fine art reproduction produced using high-resolution inkjet printers and archival pigment inks. 9 Art Prints uses 12-ink pigment giclée printers for all prints.

Q: What paper do you print on?

Standard unframed prints use Hahnemühle German Etching 310gsm, a heavyweight cotton paper. Framed or panoramic formats may use either that paper or archival fine art paper (200gsm) depending on availability.

Q: How long will the prints last?

Under typical indoor conditions, and when rarely exposed to direct sunlight, these prints are expected to last 80 years or more without noticeable fading.

Q: Are the prints made to order?

Yes. All artworks are printed to order, ensuring fresh production on archival materials rather than warehouse stock.

Q: What kind of frames do you use?

All frames are solid wood and hand-made to order by guild-certified framers.

Q: What glazing do you use for framed prints?

Framed prints include low-reflection 'motheye' perspex glazing, reducing reflections and offering lighter protection than glass.

Q: Do framed prints arrive ready to hang?

Yes. All framed artworks arrive fully assembled and ready to hang.

Q: What is the largest print size available?

Unframed prints go up to 40 × 60 inches; framed prints up to 24 × 36 inches.

Q: Do you offer custom sizes?

Yes, custom sizing may be available depending on the artwork and format.

With every print

Who chooses the art?

People do. Every work in the collection is chosen by hand, from the great names of art history to artists and traditions you rarely see as prints: Persian miniatures, South Asian painting, Bauhaus posters, Belle Époque illustration and much more. Browse by artist, colour, mood, room, style or subject, or start with our curated collections.

What is included in the price?

Your print and delivery to your door. Shipping is free worldwide, and we cover import duties: if you are charged a duty when your print arrives, send the receipt to support@9artprints.com and we will reimburse you.

Can I talk to a real person?

Always. Write to support@9artprints.com or call +1 (647) 455 2253, before you order or long after your print arrives. Choosing a size, asking about a custom size or a framing question: just ask.

Do you help after my print arrives?

Yes. If your print arrives damaged, defective or not what you ordered, we make it right at no cost, and you won't need to send it back. Questions about unrolling, hanging or framing are welcome any time.

I’m new to buying fine art prints. Where should I start?

Many of our customers are purchasing their first fine art print and simply want to make a thoughtful choice for their home or workspace.

This is why we've created a detailed guide covering the essentials of buying high-quality art prints — including paper types, printing methods, framing options, and how to choose the right size for your space.

You can read it here:

The Ultimate Guide to Buying Fine Art Prints

Print Quality

What is a giclée print?

A giclée print is a fine art reproduction made with high-resolution inkjet printers and archival pigment inks, capable of fine detail, a wide tonal range and accurate colour. When printed on archival fine art paper, giclée prints are designed to keep their quality for decades.

All prints from 9 Art Prints are produced using 12-ink pigment giclée printers.

What paper do you print on?

All standard-ratio unframed prints are produced on either Hahnemühle German Etching 310gsm or Hahnemühle Photo Rag, two of the most respected fine art papers in the world.

Hahnemühle papers are widely used by professional photographers, artists, and galleries because of their exceptional depth, texture, and archival qualities.

For framed prints and panoramic or tall formats, we may use either:

Hahnemühle German Etching 310gsm Hahnemühle Photo Rag 308gsm, or
archival fine art paper (200gsm)

depending on availability and format requirements.

How long will the prints last?

Our prints are produced using archival pigment inks on fine art paper.

Under typical indoor conditions, and when rarely exposed to direct sunlight, these prints are expected to last 80 years or more without noticeable fading.

Are the prints made to order?

Yes. All artworks are printed to order.

This ensures each piece is produced fresh on archival materials rather than being pulled from warehouse stock.

Framing

What kind of frames do you use?

All frames are solid wood and hand-made to order by guild-certified framers.

Each framed artwork is produced alongside the print itself in our studios to ensure proper fit and finishing.

What glazing do you use for framed prints?

Our framed prints include low-reflection “motheye” perspex glazing, one of the highest-quality acrylic glazing materials available.

This glazing:

significantly reduces reflections
protects the artwork
is lighter and safer than traditional glass

Glass glazing — including Museum Glass — is available upon request.

Do framed prints arrive ready to hang?

Yes. All framed artworks arrive fully assembled and ready to hang.

Sizes

What is the largest print size available?

Maximum sizes currently available:

Unframed prints: up to 40 × 60 inches
Framed prints: up to 24 × 36 inches

Do you offer custom sizes?

Yes. Custom sizing may be available depending on the artwork and format.

Please contact us directly to discuss custom requests.

Shipping

Do you ship internationally?

Yes. We ship worldwide.

As of April 2026, 9 Art Prints has shipped artworks to over 30 countries.

Is shipping free?

Yes. Shipping is free worldwide.

How long does delivery take?

90% of customers receive their artwork within 10 business days.

Where are artworks shipped from?

To ensure faster delivery and reduced shipping distances, prints are produced and shipped from regional studios in:

North America
the European Union
Oceania / Australia

Orders are fulfilled from the closest production location whenever possible.

Returns & Replacements

What happens if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, we will replace or refund it immediately.

In these cases, the item does not need to be returned.

Artwork & Color Accuracy

Are all artworks authentic reproductions?

All artworks are reproduced from public domain or properly licensed sources, to the best of our knowledge.

Will the colors look exactly the same as on my screen?

Because screens display colors differently depending on device settings, minor color variations are normal when purchasing art online.

We calibrate our printing process carefully to produce accurate and faithful reproductions of the original artwork.

About 9 Art Prints

How many customers have purchased from 9 Art Prints?

Our artworks have been shipped to customers in more than 30 countries worldwide, and we have received more than 200 verified reviews from collectors and art lovers.