Return Policy
Returns & Order Guarantee
Every 9 Art Prints order is made individually for you, and we stand behind every piece we send.
If any item arrives damaged, we replace it free—plus easy 30-day returns and exchanges on all unframed prints for any reason.
Unframed Prints: 30 Days, Any Reason
You have 30 days from delivery to exchange or return any unframed print, whatever the reason: wrong size, a different artwork, or you simply changed your mind.
- Exchanges (wrong size or swapping artwork): free. We send the new print right out.
- Refunds: mail the print back in its original tube. You cover the return postage, and your refund goes to your original payment method once we receive it.
Please keep the print rolled in its original tube and unmarked. Contact us before you send anything so we can give you the return address.
Our Order Guarantee
You are covered if your artwork arrives:
- Damaged in transit
- Defective
- Incorrectly produced
- Different from what you ordered
Depending on the issue, we arrange a replacement print, replacement framed artwork, reprint, or refund. Replacements are free, and you do not need to send the damaged item back.
Framed Artwork
Each framed artwork is individually printed, mounted, assembled, and framed for your order, so framed prints are final sale.
If a framed print arrives damaged, defective, or incorrect, we replace it free.
How to Start an Exchange, Return or Claim
Contact:
Please include:
- Your order number
- What you would like to do (exchange, return, or report a problem)
- Photos of the artwork and the packaging, if the item arrived damaged
For damage claims, please keep the artwork and original packaging until the issue has been resolved, as they may be needed for carrier or production-partner review.
Incorrect Orders
If we send an artwork, size, frame, or finish that differs from what you ordered, we will correct the mistake at no cost to you.
Custom and Special Orders
Custom sizes, personalized artworks, and other special production requests are made specifically for the individual customer, so they are not eligible for exchanges or returns for preference-based reasons. They remain fully covered by our Order Guarantee if they arrive damaged, defective, or incorrect.
Cancellations
If you need to cancel an order, contact us as soon as possible at:
Because production can begin shortly after an order is placed, cancellations are not always possible once printing or framing has started.
Refunds
Where a refund is approved, it will be issued to the original payment method. Processing times after the refund is issued depend on your bank, card issuer, or payment provider.
Lost or Significantly Delayed Orders
If your order appears to be lost or significantly delayed in transit, contact us and we will investigate with the carrier or production partner. If an order is confirmed lost, we will arrange an appropriate replacement or other resolution.
Your Consumer Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law. Customers in the European Union: see EU Returns & Right of Withdrawal.
Our Promise
Made to order. Protected if anything goes wrong.
If any item arrives damaged, we replace it free—plus easy 30-day returns and exchanges on all unframed prints for any reason.